Customer Support

Frequently
Asked
Questions

Everything you need to know about shopping with Givachio. Can't find your answer?

Contact Us
01
Why do I need to register an account to shop on your website?
Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.
02
What do I do if there is a problem with my order?
Our Customer Care Team are here to help with any problems. Please visit our contact page to get in touch.
03
Can I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.
04
Why have you cancelled my order?
Please visit our contact page and our customer care team will be happy to assist you.
01
What countries do you ship to?
We ship to UK only.
01
Can I find out if you will be getting replacement stock on items that have sold out?
Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item.

However, we regularly update our site so it's worthwhile checking again.
02
How do I find out the sizes of products?
Please view our size guide for size guidance.
01
Can I use more than one discount offer on my order?
Our promotions cannot be used in conjunction with any other offer.
02
Why doesn't my promotional code work?
Please check that the code/link you are using is still valid and not out of date. For further assistance, please visit our contact page.
01
I have a business enquiry, how do I contact you?
Please visit our contact page and send us a message.
02
I am a customer, how do I contact you?
Please visit our contact page and we'll get back to you as soon as possible.